Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take for heavy sports equipment?
Standard shipping for gear and apparel typically takes 3-5 business days. For oversized items like treadmills or weight racks, delivery can take 7-10 business days via our specialized freight partners.
What is Equipe Sport's return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, swimwear and compression base layers cannot be returned once opened.
Do you offer warranties on professional-grade gear?
Yes, all our technical equipment comes with a 1-year manufacturer warranty against defects. Premium brands may offer extended coverage, which will be specified on the product page.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status directly through the 'Order History' section of your Equipe Sport account.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna for larger equipment purchases.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.